How My IPhone and Verizon saved my life During a Double Pandemic
Ok, I may be exaggerating but you’ll get it in the end. For some people its the DJ. For some it’s wine. But that’s neither here nor there.
Let me start by proclaiming how completely exhausted I am due to COVID19, this Presidency and just our state of affairs in general. EXHAUSTED CHILE! Just in the last week alone I have juggled a health scare, toxic environments, client work, horrible internet providers, my secondary car not starting and some minor electricity problems that apparently a walk to the breaker box and a long stare and sign couldn’t fix. In other words, I’m tired. Over this nonsense and my low tolerance for bullshit has damn near reached combustion.
But I’m calm.
Because the good news I got last week overpowers the fact that all these other things want to go to shit all at once. And there is simply nothing I can do about. If I believe God to be in control then I also recognize that I have none. I can’t make my internet provider be better or care. Not even berating them over all of Social Media could make them do that. I can’t make every person I deal with work or act the way I want them to just to suit my mood. And lastly I can’t hate on my backup car because she didn’t want to crank up when I barely drive her like I should. She has over 100k miles and like most of us, she is doing the best that she can in this pandemic and in this heat dealing with her shady owner who slides into her new 2019 everyday and leaves her to sweat it out all day in the driveway.
So now back to how my IPHONE and VERIZON saved my life. And lets me clear. They did it together honey. They collaborated; dynamic duo’d and tapped in to make this thing happen. So where do I start? Let’s continue the foolery and start at the end. I still don’t have internet at home. I haven’t had internet at home for two weeks exactly on today (Labor Day 2020). On that tragic Monday I came home from work to discover my internet gone onto Glory. Now it goes off all the time so that’s not new. My internet is kind of like the Fred G. Sanford of internet. It grabs its chest in dramatic form and goes to see Elizabeth or whoever the hell it wants when it wants. Often. It can be slower than it should be or off at any given time and you never know why. There is no storm or natural disaster to blame it on. It’s just out and typically these outages are short.
But this time I guess they decided to go for the gusto on outage drama. And during a pandemic when millions of students and their parents and teachers are home trying to work so they can stay safe and six feet above ground instead of under. But does my internet provider care? NOPE. During my many calls and inquires, I was told everything from they are fixing something and had to get parts from another country to daily extensions on the date it would fixed by. Yeah right. I didn’t need Maury to determine that was a lie.
They aren’t sending out any info at all. If you didn’t call to inquire, they didn’t offer up any details. No email, no letter, no discount, no nothing except lies from people who don’t even sound like they are in the same country you’re in or who are working from home and could give two dominoes less why your internet is out because you are interrupting their soap operas. Don’t get me started.
So here is my gainfully employed self who is in school full-time trying to make it all work. Thank God for lunches and breaks and most of all thank you IPHONE and Verizon because when I tell you that there was nothing but GOD in that hotspot on my phone I mean just that. Honey when I tell you that thing has powered everything from my Netflix and Amazon Prime, my homework schedule anddd all my responsibilities to my graphic design side hustle…..
I literally do not know what I would have done otherwise. Where I live is nowhere near my social circle y so there was no friend’s house to dip over too and use their internet. I don’t even know if the libraries are open during the pandemic. All I know is I had deadlines to meet and the world didn’t stop just because my internet did.
And so you’re probably wondering why I still have no internet. Well let me clue you in to this epic fail in service. After 8 days I cancelled my current service and signed up with a new one after finding someone else who offered internet in the area (I live in a rural area and options are limited) My current provided was still out and with no firm date in sight and I was sick of them to be honest. After going to their Facebook page and seeing how many other customers all over thought they sucked, I knew it wasn’t just me. Can bad customer service be a 3rd pandemic? I digress.
Anyway , the new provider was coming out later in the week and get me up and running but even after all that planning and explanation on the phone about their COVID protocols and such that’s not how it went down on the actual install day. Instead I get two workers, an hour and forty-five minutes later than my scheduled four hour timeframe (they did call to tell me) who are not wearing masks or gloves and seemed bothered that I pulled my door back when they reached for it (that’s a whole other topic). Anywhoooo let’s just say they did their part outside with no inquire from me and got out of here without even waiting to see if it was up and running. It wasn’t.
Even their own techs were curious as to how they never asked me about a cable line or where I wanted it and never entered the home how they connected anything. I don’t know Sir, because I stayed in the house and away from the non-PPE wearers. They could have been back there playing basketball for all I know. Several calls and days later and now I have been given a date 2 weeks out for someone to come back to do something. I think they are calling this a repair versus a new install because their schedule sure filled up fast considering I was able to get an initial install date within days of signing up.
Either way, there is again, nothing I can do about it. I can’t make them come or care. My work is still due no matter what I have to go through to get it where it belongs. They did say they would put me on some type of priority list. Not sure if that will get them here any sooner. I damn sure did confirm I would not be charged for this time because no amount of calm will make me give them my money for free. And did I mention I am also stuck in some type of bad breakup with the old company. Even though I disconnected and put all of their stuff in a box to mail back to them last week, I still got the text letting me know it was finally back up on Friday and they can’t seem to stop texting or calling me for surveys. Their automated line literally called me at 3 AM last night and woke me up just to say again it was back on. Like really? We are over. Done. I don’t want you anymore. Do I now need a restraining order? I have to deal with COVID and Racism and now a stalker too?
The “internetless” saga continues.
All photos from Unsplash.